ok zz Privacy Policy

1. Introduction and Scope

ok zz (referred to hereinafter as "we", "our", or "the platform") places the highest importance on protecting the personal information of its users. This Privacy Policy ("Policy") applies to all individuals who use the ok zz website and related services.

This Policy explains what types of information we collect, how it is used and stored, and what rights you have as a user. By using our services, you are considered to have agreed to the terms set out in this Policy. This Privacy Policy is an integral part of our Terms and Conditions and both documents should be read together.

Our services are for adults aged 21 and above only. Matters relating to the protection of minors' information are discussed in Section 9 of this Policy.

2. What Information We Collect

ok zz collects various categories of information. This information comes mainly from two sources — what the user provides directly, and what is collected automatically while using the platform.

2.1 Personal Identity Information

• Full name and date of birth
• National ID number or passport number (for account verification)
• Email address
• Mobile number
• Current address

2.2 Financial Information

• Mobile banking account numbers (bKash, Nagad, Rocket)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Activity Information

• Game history and betting details
• Bonus claim records
• Login times and activity logs
• Communication history (live chat and email)

2.4 Technical Information

• IP address
• Device type, operating system, and browser version
• Cookie and session data
• Referral source

3. How Information Is Collected

ok zz collects information in the following ways:

3.1 Information Provided Directly

You provide information directly to us when filling in a registration form, completing the account verification process, submitting a deposit or withdrawal request, or contacting customer support.

3.2 Automatically Collected Information

When you use our website or app, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes browsing behaviour, time spent on pages, and click patterns.

3.3 Information Received from Third Parties

We may receive limited information from payment processors and identity verification services, which is used solely for security and fraud prevention purposes.

4. Purpose of Using Information

ok zz uses the collected information for the following purposes:

4.1 Service Operations

• Account creation and management
• Processing deposits and withdrawals
• Providing bonuses and managing VIP benefits
• Delivering uninterrupted game services

4.2 Identity Verification and Security

• Confirming user identity
• Preventing fraud, money laundering, and unauthorised access
• Keeping accounts secure

4.3 Communication and Support

• Providing customer support
• Sending important service-related notifications
• Providing updates about account activity

4.4 Service Improvement

By analysing user behaviour, we aim to improve the experience on our website and our selection of games. This analysis is generally carried out on aggregated or anonymised data.

We also use information as part of our Responsible Gaming programme — for example, to identify signs of excessive gambling and provide support to users.

5. Data Storage and Security

ok zz uses industry-standard technical and administrative measures to keep your information safe.

5.1 Encryption and Technical Protection

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored in encrypted form
• Firewalls and intrusion detection systems are in use
• Regular security audits are conducted

5.2 Access Control

Only authorised staff may access your personal information, and only as required for their specific duties. All staff operate under confidentiality agreements and receive data protection training.

5.3 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, financial transaction records may be retained for a period as required by applicable legal obligations.

6. Sharing Information with Third Parties

ok zz does not sell your personal information to any third party. However, information may be shared in certain circumstances:

6.1 Service Provider Partners

We use trusted third-party services for payment processing (bKash, Nagad, Rocket), identity verification, and managing technical infrastructure. These providers are given only the information necessary to carry out their specific responsibilities and are required to comply with our privacy standards.

6.2 Legal Obligations

We may be legally required to disclose information in response to a court order, legal investigation, or a valid request from a government authority. In such cases, we provide only the information required by law.

6.3 Fraud Prevention

If there is suspicion of unlawful activity or fraud, limited information may be shared with the relevant authorities or service providers.

6.4 Game Providers

For technical requirements related to game operations, game providers including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe may receive limited technical information. This information is used to ensure game fairness and resolve technical issues.

7. Cookies and Tracking Technologies

Cookies and similar technologies are used on the ok zz website. Cookies are small text files stored in your browser that help improve your browsing experience.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and operate core services.
• Functional Cookies: Remember your language preference and other settings.
• Analytics Cookies: Used to understand how the site is used and to improve service quality.

7.2 Cookie Control

You can reject or delete cookies from your browser settings. However, disabling essential cookies may cause some site functions to not work properly and may prevent access to your account.

8. Your Rights

As a user of ok zz, you have the following rights over your own information:

8.1 Right to Access

You can request to see what information we hold about you. We will provide that information within a reasonable time.

8.2 Right to Correction

If any of your information is incorrect, you can request a correction. Keeping information accurate is important for providing safe services.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, this request may not be fully fulfilled where there are legal obligations or an active account is involved.

8.4 Right to Restrict Processing

You may request that we limit the processing of your information for specific reasons, although this may affect your ability to receive services.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our customer support. We provide support in Bangla and English via 24/7 live chat and email. Answers to general questions about our services and your rights can also be found in the Frequently Asked Questions (FAQ) section.

9. Privacy of Minors

ok zz's services are strictly for individuals aged 21 and above. We do not knowingly collect any information from minors.

An age verification process is followed at the time of registration. If a minor's information is accidentally collected, it is deleted immediately and the relevant account is closed.

If you believe a minor is using our platform, please notify our support team immediately.

10. Policy Changes

ok zz reserves the right to amend this Privacy Policy as needed. In the event of significant changes, we will notify you in the following ways:

• Displaying a notice on the website
• Sending a message to your registered email
• Show notice at login time

Continued use of our services after the updated policy is published will be considered as your agreement to the revised policy. We recommend that you visit this page regularly and learn more about us on our About Us page.

The date of each revision will be noted at the top of this policy as the "Last Updated" date.

11. Contact

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us:

• Live Chat: 24/7 direct support — use the chat button on the website
• Email: [email protected]
• Language: Support is available in both Bengali and English

We aim to respond to your data protection requests within a maximum of 48 working hours. For urgent matters, get immediate assistance via live chat.